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Help And Support


Call us any time to get real support from real people.

Monday - Sunday, 24 hours a day.

Live chat

Get quick answers and support in a live chat with our team.

Monday - Friday, 6am - 8pm PST
Saturday - Sunday, 7am - 7pm PST


We’ll get back to you soon. If it’s urgent, give us a call instead.

Start a return.
We offer free returns for 60 days on every glasses and contacts order. If you’re unsatisfied for any reason, please contact us.
Track a recent order.
Looking for your latest order or prescription information? Head to your Hello Eyes account for all the details.


Answers to our most frequently asked questions.

Terms and conditions

You can review all our policies and terms of use.

Account settings

Explore your account and manage your settings.

Hello Happiness Guarantee

You should love your new glasses and contacts—but if you don’t, we’re here to make it right. We can redo your prescription, swap out glasses to improve the fit, or refund you simply because you’ve changed your mind.


Standard ground shipping throughout Canada is always free! Even on returns.


Return your order of glasses or contacts for any reason within 60 days for free.


If you need any help, our team is here for you. Robots are so overrated. Contact us.